UNICLOX TECHNOLOGIES

Vacancies

Jobs


JOB TITLE LOCATION DATE OPENED
SUPPORT ENGINEER Meyersdal, Alberton 2017/07/19

Job brief
We are looking for a bright Support Engineer to do quality control testing of our software and provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.
Responsibilities
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers and development team
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles

Requirements
• Proven working experience in enterprise technical support
• Basic knowledge of SQL systems, utilities and scripting
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills

CV to be send to kobus@uniclox.com

Contact Us

Johannesburg

011 439 2000 | info@uniclox.com

Address

Head Office: Fish Eagle Office Park 10 Kingfisher Crescent, Meyersdal 1447

Cape Town

021 595 1736 | info@uniclox.com

Address

Fairway House, Fairway Close, N1 City, Cape Town P.O Box 11, Goodwood, 7460

Durban

031 265 0659 | info@uniclox.com

Address

17, The Boulevard, Westway Office Park, Harry Gwala (Spine) Road, Westville, 3629

Port Elizabeth

041 581 8128 | info@uniclox.com

Address

Unit 25, Jet Park, Caravelle Street, Walmer. P.O Box 5865, Walmer, 6065

East London

043 721 1824 | info@uniclox.com

Address

34 Frere Road, Vincent, East London P.O Box 19777, Tecoma, 5214

Polokwane

0861 864 256 | info@uniclox.com

Address

220 Marshall Street, Polokwane, 0700 Postnet Suite 033, Polokwane, 0699